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Privacy policy. Straight up.

What this website collects, why we collect it and what you can ask us to do with it.

Last updated

The Short Version

  • This website collects what you choose to send us, like a message or a catering request, your location if you allow it on our Locations page, plus basic technical data about visits.
  • We use it to answer you, to run and improve the website, and to keep it secure. We do not sell your personal information.
  • Online ordering, delivery, our mobile app, rewards and gift cards are run by our online ordering provider under its own privacy policy.
  • You can ask us what we hold about you, or ask us to delete it, at contact@pcgburgers.com.

For the rules that govern your use of this website, see our Terms of Use.

Who We Are

This Privacy Policy describes how PCG Burgers (“we,” “us” or “our”), which runs PCG Burgers restaurants in Florida, collects, uses and protects personal information when you use pcgburgers.com (the “Website”) or email us.

Information We Collect

What you send us

When you use our contact form, we collect your name, email address, phone number (optional), the subject and restaurant you choose and your message. Your message is emailed to our team and to the restaurant you chose, and a copy is stored on the Website so we can follow up. When you email us, we receive your email address and whatever you include in your message.

When you send a catering request, we collect your name, email address and phone number, the date, time, address and number of guests of your event, the trays you choose and any notes you add, such as allergies. Your request is emailed to our team, and a copy is stored on the Website so we can follow up.

Your location

On our Locations page, your browser may ask whether to share your location. If you allow it, your location is sent to our server and to Google Maps to find and show the restaurants nearest to you. If you say no, the page still works, and you can search by address, city or ZIP code instead.

What is collected automatically

Like most websites, our servers record technical data about each visit, such as your IP address, browser and device type, the pages you view and the time of your visit. Analytics tools may collect similar data through cookies, as described under Cookies and Analytics.

What we do not collect

This Website does not take orders or payments and does not ask for your payment card details.

How We Use Your Information

We use the information above only to:

  • answer your questions, catering requests and feedback;
  • run, maintain and improve the Website, and understand which pages are useful;
  • protect the Website against spam, fraud and misuse;
  • comply with our legal obligations.

Online Ordering and Our App

When you order pickup or delivery at order.pcgburgers.com or in our mobile app, you are using a platform run by our online ordering provider. It collects your order, contact and payment details under its own privacy policy, which we encourage you to read. The same applies to our rewards program and gift cards when they run on that platform.

The platform shares order details with us so we can prepare your order and serve you. We handle that information as described in this policy.

Emails, Texts and Calls

We use the email address and phone number you give us through the Website to reply to you. We do not add them to marketing lists, and we do not send marketing emails, text messages or calls to contact details collected through the Website. Our measurement tools may also send them to Google or Meta in hashed form, as described under Cookies and Analytics.

If you choose to receive marketing emails or text messages through our rewards program or online ordering, you can stop them at any time by using the unsubscribe link in any email or by replying STOP to any text message.

When you call or text one of our restaurants, you reach a member of our team, not an automated or AI assistant.

How We Share Your Information

We share personal information only in these situations:

  • Service providers. Companies that help us run the Website, such as our web host, email delivery, maps and analytics providers. They may use your information only to provide services to us.
  • Analytics and advertising partners. Google, and Meta when we use its tools, receive information about your visits and, in hashed form, contact details you enter in our forms, as described under Cookies and Analytics.
  • Legal reasons. When required by law, or to protect the rights, safety and property of our guests, our team or the public.
  • Business transfers. As part of a merger, acquisition or sale of assets, subject to this policy.

We do not sell your personal information for money. Apart from the hashed matching described under Cookies and Analytics, we do not give the information you send us through our forms or by email to third parties for their own marketing.

Cookies and Analytics

Cookies are small text files stored on your device by your browser. We use them, and similar technologies such as tags and pixels, to measure how visitors use the Website, such as which pages they visit and how they got here, so we can improve it and understand how well our advertising works. We also use your browser’s storage to remember small things, such as that you have already seen the opening animation on our home page.

We load these tools through Google Tag Manager. Today they include Google Analytics with its advertising features turned on (Google signals), which can connect visits from people signed in to Google across their devices and gives us reports on our visitors’ interests and demographics, in aggregate only. We and Google use first-party cookies, such as the Google Analytics cookies, and third-party cookies together for this measurement. They may also include advertising tools, such as Google Ads and the Meta Pixel (Facebook and Instagram), which help us measure our ads and show them to people who have visited the Website. These companies may set their own cookies and may collect information about your activity on the Website, and on other websites over time, under their own policies. You can learn how Google uses this data at policies.google.com (opens in a new tab) and how Meta does in its Privacy Policy (opens in a new tab).

Information from our forms. When you send a form on the Website, these tools may also collect the name, email address, phone number or address you entered and send them to Google or Meta in hashed (encoded) form. They use it to match your visit to your account with them and to measure our advertising.

The maps on our location pages come from Google Maps. When a map loads, Google receives your IP address and browser details and may set its own cookies, under Google’s privacy policy.

Your choices:

Do Not Track. Some browsers send a “Do Not Track” signal. There is no common standard for how websites should respond to it, so the Website does not currently change how it works when it receives one.

How Long We Keep It

We keep personal information only as long as we need it for the purposes in this policy, or as long as the law requires. Messages you send us are kept so we can follow up on your request and refer back to it.

How We Protect It

We use reasonable administrative and technical safeguards to protect your information, and traffic between your browser and the Website is encrypted (HTTPS). No method of transmission or storage is completely secure, but we work to protect your information and limit access to the people who need it.

Your Choices and Rights

You can ask us to tell you what personal information we hold about you, to correct it or to delete it. Depending on where you live, you may have additional rights under your state’s privacy laws. We will not discriminate against you for exercising them.

To make a request, email contact@pcgburgers.com or use our contact form, and we will respond as required by law.

Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

The Website links to services we do not control, such as our online ordering platform, our mobile app, app stores, maps and social networks. Their own privacy policies apply when you use them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page and post the new version here.

Contact Us

Questions or requests about this Privacy Policy or your information: